Getting it to you

Shipping policy

Where we post to, what it costs, and how long it actually takes — including the days the shop is shut.

Where we post

Sanford & Kid ships to street addresses within the fifty United States, plus the District of Columbia. We do not currently post to PO boxes, to APO/FPO addresses, or outside the United States. If you are abroad and want a particular piece, write to us and we will tell you honestly whether we can arrange it.

When your parcel leaves us

Here is the part most shops leave vague. Our storefront trades Friday, Saturday and Sunday and is closed Monday through Thursday, so parcels are packed on the days we are open.

Order placed Friday, Saturday or Sunday — packed and handed to the carrier within one to two shop days.
Order placed Monday through Thursday — held and packed on the following Friday.

In practice that means most orders are on their way within one to four calendar days. You receive a tracking number by email at the moment the label is bought, not when the order is placed, so the number always corresponds to a parcel that genuinely exists.

Carriage times and cost

Service	Time in transit	Cost
Standard (USPS Ground Advantage)	3–7 business days	$5.95 — free on orders of $75 or more
Expedited (USPS Priority Mail)	2–3 business days	$14.95
Collect at the shop	Ready on the next open day	No charge

Transit time is counted from dispatch, not from checkout, and runs on business days. It excludes the packing window described above. Carriers slow down around public holidays and in bad Berkshire weather; we cannot promise a delivery date that the carrier will not promise us.

Collecting in person

Choose the collection option at checkout and pick your order up at 160 Houghton St during opening hours. Bring the order confirmation. We hold collections for fourteen days, then refund the order.

Duties, taxes and address errors

Sales tax is applied at checkout where Massachusetts law requires it, and the amount is shown before you pay. There are no import duties, as we do not ship internationally.

Please check your address before confirming. If something is wrong, email us straight away — we can usually correct it before the label is printed. Once a parcel has been handed to the carrier we cannot redirect it, and a parcel returned to us as undeliverable is refunded minus the outbound postage.

Lost, late or damaged

If tracking has not moved for seven business days, contact us and we will open a trace with the carrier. If a parcel is confirmed lost, we replace the item where we still have it and refund in full where we do not.

If a parcel arrives damaged, photograph the outer packaging before you unpack any further and send the pictures to Support@sanfordkid.com within three days of delivery. That photograph is what lets us claim against the carrier, and it is why we ask for it first.