Refund policy

Refund policy

You have 30 days from the delivery date to start a return on anything bought from Sanford & Kid. Start it by emailing support@sanfordkid.com with your order number and which garment you are returning. We will reply with the return address and the steps. Please do not send anything back before you have written to us, because a parcel that arrives without a reference is one we cannot match to an order.

Who pays the return postage

The customer pays return postage. The one exception is where the dress arrived faulty, damaged, or was not the garment you ordered — in that case we pay the return postage and you are not out of pocket for our mistake. Tell us what is wrong and send a photograph if you can; it usually settles the question in one message rather than three.

Restocking fee

There is no restocking fee. You are refunded what you paid for the garment.

Condition

Return the garment in the condition it reached you in. Try it on as you would in a shop; we are not going to argue about that. What we cannot take back is a dress that has been worn out, altered, washed, or damaged after delivery.

Refunds

Once the return reaches us and we have looked at it, the refund goes back to the original payment method. We process it within 7 days of the parcel arriving with us. Your bank or card issuer decides how quickly it appears on your statement, and that step is outside our control.

Exchanges

The simplest exchange is a return plus a new order, and it is usually faster than waiting for us to process a swap. If you would rather we handled it as an exchange, say so in your first email.

If something is unresolved

Write to us and say plainly that you are not satisfied. We will come back to you within 2 business days. If we cannot resolve it in that message, we will tell you what we are doing next and when you will hear from us.

Reaching us

Sanford & Kid, 160 Houghton St, North Adams, MA 01247, United States. Email support@sanfordkid.com, telephone (413) 663-7489.